A few weeks ago, I had a very unpleasant experience with a social media platform. In fact, things got so bad that a moderator decided to delete my account overnight.
The next day, I voiced my complaints in an article that I then shared on social networks and the Facebook Page of the company.
Initially, staff decided to delete my comments. However, a few days later, the CEO sent me an email in which he sincerely apologized for everything. “If you can find it in you to give us another chance I will personally monitor your account and ensure your experience is grand,” he promised.
I really felt that my complaints had been heard. As a result, I accepted his apology and let him know that I may re-use the platform in the near future.
Perfection does not exist. We all make mistakes. However, the trick is to admit your blunders and learn from them.
Never discount the power of a genuine apology. It works wonders.